HEALTH INSURANCE FAQ - TRAIL MAPD
State of Illinois Retiree
Frequently Asked Health Insurance Questions
Contact List
Is this a Health Insurance question (TRAIL MAPD)?
Have you contacted the MyBenefits Service?
(toll-free) 844-251-1777 or 844-251-1778 (TDD/TTY)
http://MyBenefits.illinois.gov
MyBenefits – Morneau Shepell,
134 N. LaSalle Street, Suite 2200,
Chicago, IL 60602
If you have, but don’t find their answer acceptable,
have you contacted your Insurance Plan Administrator?
Medicare Advantage - PPO
United Healthcare
(toll-free) 888-223-1092, 8a.m-8p.m.local time, Mon-Fri.
https://uhcretiree.com/soi
United Healthcare Group
Customer Service Dept.
PO Box 29675
Hot Springs, AR 71903-9675
Medicare Advantage - HMO
Aetna Coventry's Advantra HMO
(toll-free) 855-223-4807
Coventry's State of Illinois Home Page
Aetna Coventry
PO Box 8052
London, KY 40742
Additional information can be found at:
Coventry's CONTACT PAGE for the State of Illinois
Health Alliance MAPD
(toll-free) 877-795-6131, 8a.m-8p.m.local time, Mon-Fri.
email: [email protected]
https://www.healthalliance.org/SOI/
Health Alliance
3310 Fields South Drive
Champaign, IL 61822
Humana HMO
(toll-free) 800-951-0125, 8a.m-8p.m.local time, Mon-Fri.
https://our.humana.com/soi/
Humana
PO Box 14168
Lexington, KY 40512
Is this a question about your Vision Plan?
Have you contacted the MyBenefits Service?
(toll-free) 844-251-1777 or 844-251-1778 (TDD/TTY)
http://MyBenefits.illinois.gov
MyBenefits – Morneau Shepell,
134 N. LaSalle Street, Suite 2200,
Chicago, IL 60602
If you have, but don’t find their answer acceptable,
have you contacted your Vision Benefits Provider?
EyeMed (VisionCare)
(toll-free) 866-723-0512 or 866-308-5375 (TDD/TTY)
http://www.eyemedvisioncare.com/stil
EyeMed
Out-of-Network Claims
PO Box 8504,
Mason, OH 45040-7111
Is this a question about your Dental Insurance?
Have you contacted the MyBenefits Service?
(toll-free) 844-251-1777 or 844-251-1778 (TDD/TTY)
http://MyBenefits.illinois.gov
MyBenefits – Morneau Shepell,
134 N. LaSalle Street, Suite 2200,
Chicago, IL 60602
If you have, but don’t find their answer acceptable,
have you contacted your Dental Insurance Plan Adminstrator?
Delta Dental of Illinois (Group Number 20240)
(toll-free) 800-323-1743 or 800-526-0844 (TDD/TTY)
http://soi.deltadentalil.com/
Delta Dental of Illinois
PO Box 8504,
Lisle, IL 60532
Is this a question about supplemental Life Insurance?
Have you contacted the MyBenefits Service?
(toll-free) 844-251-1777 or 844-251-1778 (TDD/TTY)
http://MyBenefits.illinois.gov
MyBenefits – Morneau Shepell,
134 N. LaSalle Street, Suite 2200,
Chicago, IL 60602
If you have, but don’t find their answer acceptable,
have you contacted your Life Insurance Benefits Provider?
Securian Financial (formerly Minnesota Life)
(toll-free) 888-202-5525 or 800-526-0844 (TDD/TTY)
https://web1.lifebenefits.com/lbwcm/pd/illinois
536 Bruns Lane, Unit 3,
Springfield, IL 62702
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